Siebel / VOCALCOM Connector

 

Functions provided

  • Connection to Hermes.net - two connection modes are supported:

    • Connection to Hermes.net using only the Siebel CTI toolbar

    • Joint use of the Hermes.net workspace and the Siebel CTI toolbar

  • Command to change the agent status (available, not ready) from the CTI Siebel  toolbar :
    • with the selection of the Not Ready reason code within the list that have been defined within the Hermes.net administration screens:

siebel vocalcom 1

 

  • Commands to control the call from the Siebel CTI toolbar (on hold, transfer, swap between calls, conference, etc.).
  • Incoming calls : pop-up screen in Siebel
  • Click-to-call function: dial the phone number selected in the Siebel application