Contact Centers


Call center


Contact Centers are all about managing efficiently and coherently the interactions between the company and its customers, and this is why they have become so increasingly strategic for all companies.



Over the past few years, these interactions have become more and more complex and the traditional Call Centers now have to manage all kind of media : phone but also fax, e-mail, web, sms...


Thanks to years of experience with Contact Centers, our team of professionals will help you with defining and integrating the most suitable Contact Center technologies to fulfil your needs :

  • Automatic Call Distribution (ACD)

  • Intelligent Call Routing

  • Interactive Voice Response (IVR)

  • Automatic Caller recognition and Screen pop-up

  • CTI toolbar

  • Outbound Campaigns management

  • E-mail response

  • Web call-back

  • Web collaboration.


AMIGOLOG is partner of the major players of call centers solutions (GENESYS, PROSODIE with its solution Odigo, VOCALCOM with its solution Hermes.Net), we are specialized in the integration and in the implementation of CTI connectors between call centers solutions and CRM solutions (Oracle Siebel, Salesforce , SAP CRM....) .