SALESFORCE / VOCALCOM Connector
(VOCALCOM Connector developed by AMIGOLOG) 

Functions provided

  • Connection to Hermes.net - two connection modes are supported:

      • Connection to Hermes.net using only the SALESFORCE Softphone

      • Joint use of the Hermes.net workspace and the SALESFORCE Softphone

  • Commands to control the call from the SALESFORCE Softphone (on hold, transfer, conference, etc.).
  • Incoming calls: pop-up screen in Salesforce. Example: when the agent picks up the phone, the details of the identified contact or account appear automatically.

  Salesforce CTI 1

 

 

  • Outgoing calls: function click-to-call from the SALESFORCE phone fields

 

 

 

  • Full history within Salesforce of the received calls and outbound calls

      Salesforce CTI 1

     

     

      • All calls in Salesforce are stored as activities associated with the contact or account identified during the call.

         

         

         

  • Calls qualification : at the end of the call, selection of the Hermes.net status within the Salesforce Softphone, this qualification is recorded both in Hermes.net and in the Salesforce activity tracing the call.
  • Campaign for outgoing calls :

      • loading of the Hermes.net campaigns from contacts / prospects that have been targeted in Salesforce

      • displays automatically the contact / prospect in Salesforce when Hermes.net generates the outgoing call in Preview or Progressive mode

      • synchronization of the calls status between the Salesforce campaign members and the Hermes.net ones.